Privacy Policy

Last updated: September 2025

At Mahi Web, we respect your privacy and take the protection of your information seriously.

This policy outlines what we collect, why we collect it, and how we handle it.

1. Information We Collect

We only collect information that is necessary to operate our website, deliver our services, and communicate effectively with you.

This may include:

• Basic contact details such as your name, email address, phone number, and company name when you submit a form or contact us.

• Website usage data such as page views, time on site, and device type through analytics tools.

• Project-related materials if you engage us, including branding assets, content, login access, and feedback.

• Any information you voluntarily provide via email, phone, video call, or messaging platforms.

We do not collect unnecessary personal data.

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

• Responding to enquiries and communication.

• Managing and delivering website and digital projects.

• Providing project updates and related communication.

• Improving website performance and user experience.

• Understanding how visitors interact with our website to enhance content and functionality.

We do not sell, rent, or distribute your information to third-party marketing databases.

3. Data Storage and Security

All information is stored using secure, password-protected systems.

Access is restricted to authorised team members who require the information to perform their role.
We use reputable platforms such as:

• Google Workspace (Email and Drive)

• Notion (Project documentation)

• Slack (Internal communication)

• Framer or relevant website platforms

Client project files are securely archived for record-keeping and backup purposes only.

4. Third-Party Tools

We use trusted third-party providers to operate efficiently and deliver our services.

These may include:

• Google Analytics or similar tools for website performance insights.

• Website platforms such as Framer for site hosting and collaboration.

• Email and communication platforms for project management.

• Project management systems for scope, timelines, and feedback tracking.

These providers may process limited data as required for functionality. We only share information necessary to complete agreed services.

5. Cookies

Our website may use basic cookies to understand user behaviour and improve site performance.
Cookies do not collect sensitive personal information.

You can adjust your browser settings at any time to disable cookies.

6. Your Rights

You have the right to:

• Request access to the information we hold about you.

• Request a copy of your personal data.

• Ask for corrections to inaccurate information.

• Request deletion of your data.

• Withdraw consent or request that we stop contacting you.

To exercise any of these rights, please contact us at:

legal@mahiweb.com.au

We will respond within a reasonable timeframe.

7. Data Retention

If you become a client, we retain project files and contact details for ongoing collaboration and record purposes.

If you submit an enquiry but do not engage our services, we retain enquiry-related information for up to 12 months, after which it is securely deleted.

We do not retain data longer than necessary.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be published on this page along with a revised “Last updated” date.